what should the DSPs do if the Break-Fix component is taken out of service by the customer?
 -->Follow the standard Break-Fix process

True of False:DSPs need to contact Dell Technical Support to get the customer's approval if the data center is Lights out(un manned) or if the administration is remote.
 -->true

Which of the following services is not in scope of DSPs for the ProSupport for Data Centers offer?
  --> Troubleshooting viruses, adware, and/or spyware

Which of the following service options does not fall under the Field Support service?
  --> Data Center Support Plan

What would be the worst consequence if a technician does not use a pre-verification checklist before visiting a customer site
  --> Loss of critical customer data because of the lack of knowledge about the customer environment, which results in loss of customer confidence

In which situation should a DSP contact a customer?
  --> To obtain parts from the parts locker

which of the following dispatch options is best suited to prevent mismatch in the dispatched parts?
  --> Onsite Parts Solution

Which of the following statements best describes a designated technician?
  --> A pre-cleared technician who is trained by both Dell and customer on their specialized needs

What is the primary purpose of having an onsite parts locker at the customer site
  --> Critical parts are available as needed

Which of the following support services are options for the ProSupport for Data Centers offer? Select all that apply
  --> Remote and on-site support
      Online self-dispatch of parts and labor
      Data and asset protection services