==How long should a DSP (Dell Service Provider) technician plan to be on-site for a typical service call? 4-hours 30-minutes = 2-hours 1-hour ==Dell’s NOS experts are trained to handle several operating systems including: OS/2 Zenwalk Linux CPM = VMWare =Which of the following is NOT an ESF service offering? 4-hour response. = 1-hour response. Next Business Day service. 2-hour response. ??What is a key difference between Dell’s gold service contract and a silver service contract for enterprise systems? Customers who purchase a Sliver contract are eligible for complex issue resolution. Customers who purchase a Silver contract do not have access to a 24x7 support queue. = Customers who purchase Gold contracts have access to a Technical Account Manager. Gold contracts include proactive support and remote monitoring. ==What is the beep code a PowerEdge 2850 will give if all of it’s RAM is removed? None, the system BIOS progress display code is used instead of beep codes. = 1-3-2 None, the PowerEdge 2850 RAM is not removable. 1-1-2 ==What is the function of a TAM? x A TAM manages a group of on-site service providers for a specific customer. x A TAM guides the customer in specific steps to troubleshoot their issue to a single point of failure. A TAM remotely monitor’s their customer’s operating environment. = A TAM provides a primary point of contact for a customer’s technical issues. ==MPMemory diagnostics can be used to test: = Just memory Magnetic Pulses and memory Hard-drives and memory CPU and memory ==PowerEdge Diagnostics require: The Utility Partition to boot from. = A Windows or Linux environment to run in. A reboot after installation. A DOS environment to run in. ==How do you run the Dell 32-bit diagnostics? From bootable floppy. All answers are correct. From bootable CD. = From the utility partition. ==Which NIC teaming mode requires a specific switch configuration to function properly? Adapter Fault Tolerance (AFT). All Require switch configuration. = Fast EtherChannel (FEC). Smart Load Balancing (SLB). ==When troubleshooting a tape drive that is not recognized by the server; one of your first steps should be to: Strike the device horizontally with an open palm. = Check all physical connections and ensure proper termination. Try to backup to the tape the customer used last to backup their data. Disable the server's floppy drive (if present). ==What does PXE stand for and what does it do? Pre-boot eXecution Engineering ?Allows booting from the network. = Pre-boot eXecution Environment ?Allows booting from the network. Pre-boot eXecution Event - Signals completion of post with a single beep. Pre-post eXecution Event ?Tests all hardware in the system. ==What are two utilities used with TCP/IP to test connectivity? = PING, IPCONFIG ECHO, IPCFG WINIPCFG, ECHO PING, IPCFG ==Which of the following addresses can be used to test TCP/IP on the loop back adapter? = 127.0.0.1 129.79.1.1 192.168.0.1 255.255.255.0 ?What type of tape media are supported by the Dell PowerVault RD1000? DAT Only. DLT and DAT. None. The PowerVault RD1000 uses hard drive based cartridges, it does not use tape media. = LTO4 Only. ==The PowerVault 114T is: A rack-mountable tape backup device capable of holding upto 4 tape drives. A stand-alone tape backup device that can me mounted inside a server or in an external enclosure suitable for sitting on a desktop. = A rack-mountable tape backup device capable of holding 1 or 2 tape drives. Dell's next-generation SAN. ==What is the minimum to POST a PowerVault NX1950 for troubleshooting no post no video? System board, 2 processors, 2 sticks of memory, 2 power supplies, control panel, side plane, both PCI risers. = System board, 1 processor, 1 stick of memory, 1 power supply, control panel, side plane, both PCI risers. System board, 1 processor, 2 sticks of memory, 1 power supply, control panel, side plane, both PCI risers. System board, 2 Processors, 1 stick of memory, 2 power supplies, side panel, control, panel, both PCI risers. ==Why is it recommended to wait a period of time before removing the memory from a PowerVault NX1950? To allow the system board capacitance to discharge. = To allow the AMB time to cool down. To allow the static to discharge from the memory. To allow the FB-DIMMs to normalize. ==A PowerVault NX1950 will begin POST then hang before reaching the OS on the Dell NX1950 screen. There is nothing on the LCD screen except the default PowerVault NX1950 string message. What options do you have to determine what the issue might be? Go into the PERC5i BIOS. Leaving the system on open the chassis cover, and use the LED’s on the system board to diagnosis the system. Go into the DRAC5 BIOS. = Hold down the “i?button for several seconds and read the error message on the LCD screen to diagnosis the system. ??The PowerVault 100T is available with which tape technologies? DLT and DDS DDS-3 and DDS-4 x DLT and LTO = DAT-72 and Travan 40 ==The PowerVault 124T is considered an auto-loader because: =It handles one tape at a time with an external robotic arm. It has a fancy LCD panel. It can hold multiple media, yet lacks a robotic arm. It is rack-mountable. ?What are the key strokes to get to the SEL log from outside of an OS? Ctrl D; tab to system event log menu; enter; tab to show event; enter. = Ctrl E; down arrow to system event log menu; enter; enter. Ctrl D; down arrow to system event log menu; enter; enter. Ctrl E; tab to system event log menu; enter; tab to show event; enter. ==What components must you remove before you can replace the memory on a PowerVault NX1950? Power source, and chassis cover. Power source, chassis cover, and left PCI riser. = Power source, chassis cover, and cooling shroud. Power source, chassis cover, and center PCI riser. ==When looking at the rear of a PowerVault NX1950, the RJ-45 port on the far left is what? NIC 2 A diagnostic port for factory use only. NIC 1 = DRAC 5 ==What does the acronym NAS stand for? Netware Application Server = Network Attached Storage Network Available Server Network Attached SAN ==You have just replaced a system board on a PowerVault NX1950, at boot up you see the message “FBD training error - The following memory branch has been disabled: Branch 1?what should you do next? Reseat memory DIMMs 3, 4, 7, and 8 making sure they have good connections to the system board. Reseat processor 2 making sure they have good connections to the system board. = Reseat memory DIMMs 1, 2, 5, and 6 making sure they have good connections to the system board. Reseat processor 1 making sure that they have good connections to the system board. =How is the top cover removed from the chassis of the PowerVault NX1950? Unfasten 3 captive thumb screws, slide the cover back. Pull the latch on top of the system, swing the two sides outwards. Unfasten 2 captive thumb screws, slide the cover back. = Rotate the top cover latch upwards, slide the cover back. =How many and what type of PCI risers are in the PowerVault NX1950? = 2 PCI-e risers. 1 PCI-e and 1 PCI-X. PowerVault NX1950 can configure as either 2 PCI-e or 2 PCI-X at purchase. 2 PCI-X risers. ==The customer wants to know why they can't see all of their hard drive space. They have just implemented a RAID-5 on five 146 GB drives. Approximately how much space should the customer expect to see? Why? He will see approximately 730 GB. A small amount of space is used for the RAID configuration but this is rarely over 1 GB in space. They will only see 292 GB. RAID 5 must be configured on an even number of drives and he will loose half the capacity for parity information. He will see approximateley 438 GB. RAID-5 must be configured on an even number of drives. = They will only see approximately 584 GB. The capacity of one drive will be lost for the parity information. ?What is the order of priority from highest to lowest for a SCSI wide controller? x 15,14,13,12,11,10,9,8,7,6,5,4,3,2,1,0. x 0,1,2,3,4,5,6,7,8,9,1,0,1,1,12,13,14,15. = 7,6,5,4,3,2,1,0. 7,6,5,4,3,2,1,0,15,14,13,12,11,10,9,8. ==When working on a server with a PERC 4/DC, you hear this loud beeping noise. What function do you need to select to permanently turn off the alarm for a failed hard drive? = Go to objects, adapter, alarm control, disable alarm. ==What is the default SCSI ID for a PowerEdge server’s SCSI-RAID controller? SCSI ID #15. = SCSI ID # 7. SCSI ID # 0. SCSI ID #6. ??Which answer best describes a RAID 5? == This RAID level offers both distributed data storage and redundancy. A parity bit is computed for each stripe and stored on a dedicated parity disk. This RAID level provides the fastest performance but is not actually a RAID because there is no fault tolerance. This RAID level is the combination of RAID 3 and RAID 0. This RAID level stores blocks of data in stripes across member disks of an array and computes a parity block to protect against data loss. ==Which keystroke(s) are needed to enter the PERC 5/i BIOS interface during POST? Ctrl a = Ctrl r Ctrl m Ctrl e ??When working on a server with a PERC 4/DC, you hear a loud beeping noise. Using the RAID controller BIOS what function do you need to select to permanently turn off the alarm? Go to objects, adapter, alarm control, silence alarm. Go to objects, adapter, alarm control, disable alarm. Go to objects, physical drives, adapter, alarm control, disable alarm. Go to configuration, view/modify configuration, hit enter on the specific drive, alarm control, silence alarm. ==SAS is an acronym for _____. SCSI Attached Storage SCSI Adapted System = Serial Attached SCSI Serial ATA SCSI ??What is OMSM and what is it used for? OMSM is a stand-alone application and used to manage a customer’s network controllers and switches from a centralized location. OMSM is installed as a Dell OpenManage Server Administrator service and used to manage a server's storage controllers and drives. OMSM is a stand-alone application and used to manage a server's storage controllers and drives. OMSM is installed as a Dell OpenManage Server Administrator service and used to manage a customer’s network controllers and switches from a centralized location. ??Connecting an _____ to an _____ can cause permanent damage to the _____. HVD device / LVD controller / HVD device LVD device / HVD controller / LVD device LVD device / HVD controller / HVD controller ? HVD device / LVD controller / LVD controller ==Which of the following operating systems can be upgraded to Windows Server 2003? = Windows 2000 Server Windows NT 4 Server Windows XP Professional Windows XP Home ==If the computer does not start in Safe Mode what else can the customer do to start the system? Use the Hardware Compatibility List and try and boot the system. Use the Recovery Console to boot up the system. = Use the System Configuration Utility to boot the system. Use boot disk and then try booting up in Safe mode. ==The Windows Stop 0x7B INACCESSIBLE_BOOT_DEVICE error can mean: = Incorrect disk controller device drivers are installed. Incompatible or mismatched memory hardware. Occurs if your computer runs out of PTEs because of a driver that requests large amounts of kernel memory. Hardware problem with the video adapter or a faulty video driver. ==At what speed will the PowerVault 220s operate if it has U320 Hard drives, the latest ZEMM's, and connected to a PERC 3/DC. 3.0 Gbps The PowerVault 220s is not compatible with PERC 3/DC. = 160 MB/s 320 MB/s ==What type of drives are supported in the PowerVault MD3000? IDE SAS or SCSI hard drives = SAS hard drives SAS hard drives and one CDRW drive ==How do you start Event Viewer in Windows Server 2003? Reboot and press the 'F8' key. Event Viewer is not offered in 2003. = Start > Administrative Tools > Event Viewer. Right-click on My Computer and select Event Viewer. ??What is the graphical user interface for the MD3000 Storage Array? RAID Storage Manager (RSM) Open Manage Storage Manager (OMSM) Open Manage Storage Service (OMSS) Modular Disk Storage Manager (MDSM) ==How do you start the Windows System Configuration Utility to troubleshoot startup issues? = Start > Run > type “msconfig?> OK. Boot to the Windows installation CD, and choose R to repair windows. Start > Run > type “regedit?> OK. Start > Run > type “mscfg?> OK. ==Which keystroke is used during a Windows 2003 Server install to load third-party drivers for storage controllers and devices (ex. SCSI, SAS, RAID controllers)? Shift S = F6 F3 Alt S ==What is the maximum amount of RAM supported by Windows Server 2003 Standard Edition? 128 GB = 4 GB 64 GB 32 GB ==Which is the preferred file system for Windows Server 2003? FAT32 = NTFS HPFS WinFS ??When installing Windows Server 2003 with the Dell Installation and Server Management CD (Dell Server Assistant utility); how do you setup your RAID options with a PERC? Safe Mode is not offered in 2003. Start > Programs > Server Administrator > Safe Mode x Reboot and press Ctrl + Enter at the Dell splash screen. Reboot and press F8 Key ==The PowerVault MD3000 is based off of the chassis of which other PowerVault? PowerVault ML3000 PowerVault ML6000 PowerVault 220s = PowerVault MD1000 ==How many hard drives are supported in the PowerVault MD3000 storage enclosure? 14 = 15 16 12 ==What does a flashing blue enclosure status LED mean on an MD1000? = The host server is identifying the enclosure. The power is on, and the enclosure is in reset state. The power is on, and the enclosure status is OK. The enclosure is in fault state. ?If a power supply/cooling fan module fails in a PowerVault MD3000, which of the following is the most accurate? The fans in the failed supply will come on only if the enclosure temperature reaches the “critical?set point. The module must be removed, even if a replacement is not available. x The fans in the failed supply will continue to operate until the module can be replaced. The fans in the failed module will not continue to operate but the failed module must be left in place. ==How long will an MD1000 remain powered by a single power supply / cooling fan module? Up to 30 seconds = Up to 5 minutes Up to 2 minutes Indefinitely ==What needs to be done to change the enclosure mode of an MD1000 between unified and split? Toggle the mode using OMSM. The mode is automatically set by the cabling configuration. Toggle the switch on the rear of the enclosure. = Toggle the switch on the front of the enclosure. ==What does an amber colored link status LED on an MD1000 EMM mean? The EMM is faulty and needs to be replaced. The enclosure did not boot or was not properly configured. The link is connected and everything is working. = One or more links into the port are not connected. ==What is the maximum number of hard drives supported in the PowerVault 221s? = 16 12 14 8 ==If a PowerVault MD3000 hard drive is accidentally removed while the drive is online how long should the user wait before re-inserting the drive? 5 minutes 10 seconds No waiting is necessary = 30 seconds == the front bezel of the MD1000 will not come off by pressing the retention tab, what do you do? Check to see if the bezel retention screw is installed. Remove the all hard drives before attempting to remove the front bezel. Make sure the thumbscrews on the front of the enclosure are loose. = Check to see if the bezel is locked. ==If an MD1000 fully populated with hard drives, with two EMM’s is put into split mode, each server will have access to how many hard drives? = One server will have access to 7 and the other server will have access to the remaining 8 disks. One server will have access to the first 7 drives and the other server will have access to the same 7 drives. All 15 drives will be accessible by each server. One server will have access to 7 drives and the other server will have access to the remaining 7. Slot 15 is rendered inoperable when in split mode. What must first be done before removing an active cooling module from a PowerVault 220s? Turn off the server attached to the PowerVault. Remove it’s accompanying power supply. Turn off the PowerVault. Remove it’s accompanying ZEMM. ==How many blue captive-screws secure the battery assembly in the RAID controller module of the PowerVault MD3000? 3 = 1 2 0 ==The proper SCSI cables used to connect a PowerVault 220s to a server have what color connector? Black = Silver Gold Blue ??What needs to be removed in order to replace the control panel assembly of an MD1000? ?? All hard drives ?? 16 Torx screws All power supply / cooling modules All EMM's ==How many MD1000 enclosures can be attached to a single PERC 5/e? 3 MD1000's = 2 MD1000's 6 MD1000's 1 MD1000 ==What is the maximum number of PowerVault MD1000's that can be cascaded from each MD3000 enclosure? 1 MD1000 = 2 MD1000's 3 MD1000's None, cascading is not supported ==How do you set the PowerVault 220s to clustering mode? It is automatically turned on by the RAID controller. = With the switch on the split bus module. With the switch on the ZEMM. It is automatically turned on by the clustering software. ==Which of the following are methods of updating the firmware on the PowerVault MD3000? = MDSM - Modular Disk Storage Manager =Serial Port DUP - Dell Update Package = SMcli - System Management Command Line Interface ==After removing the EMM/power supply cage, how many screws will you need unfasten to remove the midplane of an MD1000? None 8 Torx screws 2 Phillips screws = 4 Phillips screws ==What does the operation mode switch do on the PowerVault MD3000? = Nothing Turns the enclosure on and off Enables cluster mode on the enclosure Switches the enclosure between unified and split modes What is OMSM and what is it used for? ==OMSM is installed as a Dell OpenManage Server Administrator service and used to manage a server's storage controllers and drives. OMSM is a stand-alone application and used to manage a server's storage controllers and drives. OMSM is installed as a Dell OpenManage Server Administrator service and used to manage a customer’s network controllers and switches from a centralized location. OMSM is a stand-alone application and used to manage a customer’s network controllers and switches from a centralized location Which of the following operating systems can be “upgraded?to Windows Server 2003? = Windows 2000 Server Windows XP Home = Windows NT 4 Server Windows XP Professional