84~94%¹«Á¶°Ç ´ýÇÁ

=What should you do if Technicians arrive early to the deployment site?

   Have them leave the site and return later  
 Let them roam around the building  
= Have them wait in the designated meeting area until the rest of the team arrives and training or preparation begins  
 Have them un-box monitors and assemble them  

 
How much time should a Tech Lead spend on an issue before escalating to the Customer Site Contact or Field Service Manager?

 As long as it takes to correct the issue  
 5 minutes  
= 15 minutes  
 Up to 30 minutes  



=When starting the deployment you should

= Stack like peripherals such as mice, keyboard, power cables, port replicators , etc. together to be distributed as necessary  
 Obtain a security access badge if required  
 Make sure there is plenty of coffee for the Technicians  
 None of the answers are correct 

 

 
=Who is responsible for the overall execution and relationship with the Customer?

   Installation Technician 
 Tech Lead  
 Field Service manager  
= Dell Project Manager  

 
=During the Pre-deployment Walkthrough, which steps does the Tech Lead perform?

 Ensure that no existing PCs are security locked to the desks or cubicles if they are to be removed or replaced  
 Identify where all End Users are located  
 Mark each End User’s location on the floor plan to help identify clusters of users for efficient deployments  
= All answers are correct  

 
If there are 3 Installation Technicians scheduled for your deployment team, how many deployments is the Tech Lead generally responsible for completing?

  0-2 deployments  
 25% of the deployments 
 Half the deployments  
= 4+ deployments 

 
The Field Service Manager is responsible for:

=  All of these 
 Defining optimized site level deployment schedules for managed deployment projects  
 Resolving field based escalations by the Tech Lead  
 Works with Deployment Engineer to craft procedural guidelines  

 
While managing the deployment, the Tech Lead should:

   Release Material Handlers from duty after 80% of the legacy equipment has been picked up and neatly stacked in the staging room 
 Identify quickly if there are issues with performance or ability of any on site resource  
 Attempt to repair any DOA equipment that has been identified  



Managed Deployment Tech Leads will be evaluated by

=   Survey metrics and overall project performance  
 The number of systems deployed  
 Comprehensive Closeout reporting  
 The number of Installation Technicians and Material Handlers they can manage  

 


When issuing tools such as 2-way radios and barcode scanners to a Deployment Team Member, the Tech Lead will need to complete

  An Allocation Report  
= An Issued Equipment Acknowledgment Form  
 An Exception Management Report 
 A Site Schedule  

 



During daily site preparation

   Discuss security requirements necessary to operate on site with FSM  
 Obtain floor plans for the deployment areas  
 Confirm that there are no planned network outages or server backup routines running that day / night  

 

 
=Before you arrive at the Customer site, which of the following action items is a requirement for Tech Leads?

=   Review the Tech Lead Guide and Installation Guide  
 Print out Deployment Guides to be given to the Installation Technicians  
 Verify technical environmental uniqueness  
 Confirm expected legacy equipment is at End User location  

 
In the Performance and Time Management section, generally what percentage of deployments should be started in the first 2 hours of an 8 hour deployment event?

   25%  
= 60%  
 None of the above  
 65%  

 
What is the Tech Leads primary responsibility?

= Delivering a superior customer experience 
  Execute according to the Tech Lead Guide 
  Ensure site is ready to receive services 
  Escalate to Field Service Management on issues that impact the entire operation at the site 

 
Which points during Workload Breakdown are the most important?

 Create a multitasking environment for the Installation Technicians  
 Cluster deployments that are in close proximity  
= All answers are correct 
 Print out one workload assignment sheet for each Installation Technician to only include deployments assigned to them  

 

 
Which of these is NOT the responsibility of the Material Handler?

= Labeling of old and new systems 
 Stacking and palletizing old equipment for pick up  
 Validate daily user readiness based on the schedule for the site  
 Kitting  

 
=In the common daily deployment progression, which step generally follows Pre-deployment Walkthrough?

  Daily Site Preparation 
 Daily Site Preparation and Workload Breakdown 
=  Workload Breakdown 
 Logistics Management 



On the first day arrival to the Customer site, which activity is NOT a requirement?

   View the actual location of the new PC storage area  
 Take a count of all new systems and monitors and confirm there are sufficient quantities for refresh  
 Obtain security access badge as required  
= Notify the Field Service Manager of DOA equipment  

 

 
=What does the acronym AMPED stand for?

   Action, Multitasking, Professional, Delegate  
 Accountability, Multitasking, Pre-staging, Delegate  
= Accountability, Multitasking, Professional, Delegate 
 Accountability, Migration, Professional, De-install  

 
=Which one of the following is NOT required when labeling legacy equipment for quarantine:

 Desk / cubicle number  
 End User name  
= Equipment manufacturer  
 Floor