====If you are pressed for time, it is acceptable to give the customer the asset.com utility and print out the instructions for changing the service tag and then leave the site for your next call. *False True ===Be sure to remove your SD card and migrate it to the new system board once you have used Platform Restore in LCC to back up the System Configuration False *True ===What is the default username and password accessing the iDRAC7? *root,calvin Admin, password root, password admin,calvin ==What procedures must be performed when replacing a system board in Dell 12th generation rack server? *iDRAC7 license key restoration Backup and restore the NDC configuration *Platform Restore *Replace the system service tag in BIOS ==To run the Dell Embedded Diags (ePSA), you must reboot the system and press the F10 keystroke to enter the BIOS Boot Manager. *False True ==The DSET utility is pre-installed on all 12G servers and cannot be downloaded from the Dell support site. ==False True ==What is the correct menu path in the iDRAC left navigation to access the export function for the license? Server>Export from the drop-down menu *Overview>Server>Licenses, then choose Export from the drop-down menu Main>License>Backup from the drop-down menu ==On Dell 12th Generation 600 series servers the iDRAC7 is? Embedded on the Lifecycle controller PCIe card Only used on rack and blade systems *Embedded in the system board Embedded in the Network Daughter Cards (NDC) ==Match the steps with the proper sequence number for performing a Platform Restore on a 12G server. 1. Press the F10 keystroke during POST 2. Enter Lifecycle Controller 3. Choose "Backup Server Profile" from the menu options. ==Which of the following are steps for assisting the customer in restoring their iDRAC7 license for a 12G server in the event that it could not be recovered locally? http://dtt.dell.com Local backup drive Call Dell Technical Support *http://www.dell.com/support/retail ==Why is it important to back up the iDRAC license key If the system is even partially functional prior to a system board replacement? The RAID information is stored in the key OS licensing is stored in the key *iDRAC features are enabled with the license key The license key file must be returned with system board ==A customer has started a power supply (PSU) firmware update and the system has been sitting idle for several minutes without noticeably responding; which of the following is NOT a valid step to take to ensure that the update is still in process? ==??DO NOT reboot the system Check that the PSU LED is solid Green Wait for the system to reboot on its own after the update to completes ==Reboot the system ==There are no Network Daughter Card (NDC) options offered for any of the 12G blades. *False True ==A customer has just replaced the Network Daughter Card(NDC) on a 12G server. Which of the following steps must be taken in order to ensure that the new NDC's MAC Address is recognized? Press F10 during POST to enter the LCC and choose the MAC address utility to enter the new MAC Address. Access the F11 BIOS Boot Menu during POST process and choose the option for running the NDC MAC Address restore utility. *Reboot the server and the Flex-Addressing feature on all 12G servers will ensure the NDC will adopt the previous address. Run the Platform Restore procedure using the LifeCycly Controller ==Match the steps with the proper sequence number to assist a customer in the redeployment of their OS using the LCC after a hardware replacement. 1. Press the F10 keystroke during POST 2. Choose the OS Deployment option from the LCC main menu screen 3. Select Configure RAID First. 4. Have the customer log into the OS to verify the installation is completed. ==In order to upgrade from Level 1 and achieve the full Level 3 Enterprise functionality of the iDRAC7 on an R720 server, the customer must first purchase and install the additional dedicated NIC and vFlash hardware card. True *False ==What is the purpose of the DSET utility? Diagnostic testing Configuration restore Configuration backup *Information gathering ==Match the steps with the proper sequence number to update the Service Tag on a 12G server? 1. Press F11 to enter the Boot Manager during POST. 2. Select BIOS Boot Menu 3. Select the media (typically USB drive) that contains DOS and the asset.com tool 4. Type "asset /s [service tag]", press the Enter key, answer Y when asked. =??Which of the following are critical items to message to the customer before performing a system board replacement? *Be sure to remove your SD card and migrate it to the new system board once you have used Platform Restore in LCC to back up the System Configuration. *The new system board comes pre-configured with your backup settings for iDRAC and System configuration. *If the system is even basically accessible through the iDRAC, you can and should back up the iDRAC license and System Configuration before the system board replacement procedure occurs. The iDRAC license comes installed on a replacement board, but the iDRAC hardware must be migrated from the failed board. =??What If a customer has started a power supply (PSU) firmware update and the system has been idle for serveral minutes what are some steps to take to ensure that the update is still in process? *DO NOT reboot Reboot the server *Wait for the system to reboot *Check that the PSU LED is solid Green ==If the customer has not backed up their iDRAC7 license and the system board must be replaced, then they will need to download the license from the Dell license portal and re-apply in once the new system board is installed and the system is functional. *True False ==After which step in the Service Tag replacement procedure can you call the process complete? After you reboot the system and go into the System Setup to visually confirm that the Correct Service Tag is displayed. After you type ¡°asset¡± *After you press Y to answer the question. After selecting the media that contains DOS and the asset.com tool. ==Match the steps with the proper sequence number to use the DSET utility. 1. Download the latest version of the DSET utility 2. Select the version 3. Run the installer 4. Click on Start>Programs>DSET3.2>Create Basic DSET Report to access the DSET report.